Frequently Asked Questions
General
What is esykart.in?
esykart.in is a family-run online store offering practical, problem-solving products at affordable prices, delivered across India.
Where are you based?
We are based in Babhnan, Basti, Uttar Pradesh, India. We deliver to all corners of the country.
Are your products original and tested?
Yes! Every product listed on our site is handpicked, quality-checked, and tested for performance and value.
Do you have a physical store?
No, we currently operate exclusively online to keep our costs low and pass the savings on to you.
How can I contact your support team?
You can reach us at esykart1@gmail.com or call/WhatsApp us at +917007060600
Shopping & Delivery
How long does delivery take?
Delivery usually takes 5–10 business days, depending on your location.
Do you deliver all over India?
Yes, we deliver pan-India, including remote and rural areas.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email to monitor its journey.
What should I do if my order is delayed?
Please allow up to 10 business days. If there’s still no update, feel free to contact us for assistance.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact us as soon as possible to request a change.
Payment Related
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) for most orders.
Is online payment safe on esykart.in?
Absolutely. Our website uses secure payment gateways to ensure your transactions are encrypted and protected.
Why was my payment declined?
Sometimes payments fail due to network issues or incorrect details. Please try again or use another method.
Returns & Refunds
What is your return policy?
We offer a 7-day return window for defective, damaged, or incorrect items. Please contact us within this time frame.
How do I request a return or refund?
Simply email us at esykart1@gmail.com with your order ID and issue details. We'll guide you through the process.
How long does it take to get a refund?
Refunds are usually processed within 5–7 business days after we receive and inspect the returned item.